Collaboration with Business Partners

Fundamental Approach

We aim for close mutual communication with our business partners, and build relationships that mutually enhance the corporate value of both parties. Additionally, Hulic strives to create shared value with stakeholders by resolving various social issues through PPP businesses.

《Results in FY2018》

Evaluated the status of work implementation by outsourced property management companies

Fair trades with Outsourced Contractors

Considering long-term business relationships with outsourced contractors, we work to ensure fair trade with them as a partner on an equal footing. Regarding outsourcing by the real estate business division, we ensure fair trade based on the “rules for real estate outsourcing management,” respecting related laws and regulations as well as guidances from administrative organizations. We select an outsourcing contractor that is most appropriate for each project by checking track records and abilities to execute operations.

Cooperation with Building Management Companies

In accordance with the rules for real estate outsourcing management, Hulic Building Management Co., Ltd. personnel in charge of buildings visit management companies and buildings randomly selected once a year to inspect the management conditions and evaluate management companies.

Link: Maintenance and Improvement of Quality and Ensuring Uniformity in Quality of Hulic’s Buildings

Educational Activities through Compliance Seminars

Our “Compliance Manual” (a code of conduct) specifies “Business Entertainment/Gift Giving and Prohibition of Bribery.” Therefore, we implement internal compliance seminars in a timely manner to raise awareness among our employees of rules such as prohibiting giving donations, offering business entertainment, and giving gifts to public servants or other interested parties. Furthermore, twice a year, our Legal & Compliance Department monitors whether each department properly manages the entertainment of interested parties and the acceptance or offering of gifts or other articles. These activities have all employees reconfirm that providing business entertainment or gifts for business partners in an improper manner may impair appropriate business relationships and the soundness of business, and that such conducts violate office regulations and the Compliance Manual. Our employees and employees of our business partners are encouraged to report any violation of laws or service disciplines or any other problematic matter in terms of legal compliance directly to the compliance hotline.

Framework for collaboration and cooperation with related parties and business partners

【Framework for collaboration and cooperation with building management companies】
○The emergency contact network for emergencies during night time or on holidays has been established between Hulic and building management companies. With this network, we maintain a framework for responding promptly to emergencies.
○We have wireless communication devices in place as communication tools linking Hulic and its three major building management companies in case the communication infrastructure is disrupted during a large-scale disaster, such as an earthquake. We regularly conduct communication training drills.

【Framework for collaboration and cooperation with general contractors】
We have concluded “Emergency repair agreements” with 22 general contractors under which they agree to cooperate to assess destruction status and damages of Hulic’s buildings immediately following a large-scale disaster, such as an earthquake, and offer full cooperation for the restoration and recovery of our buildings while putting the highest priority on ensuring safety.

Cooperative Structure with Business Partners

CSR Procurement Policy

Hulic actively engages in CSR activities as a company involved in the real estate industry. We have formulated a policy on procurement and purchasing to further develop our CSR initiatives. In addition, we promote CSR activities across the entire value chain by applying this policy to business partners as well.

  1. We will comply with laws, regulations and social norms, and undertake business activities based on a set of corporate ethics.
  2. We will respect the fundamental human rights of all people.

    ① Prohibition of discrimination

    We prohibit any discrimination against any person on the ground of his or her belief, religion, age, sex, sexual orientation, race, nationality, origin, physical or mental disability, etc.

    ② Prohibition of harassment

    We prohibit any act, including sexual harassment or abuse of authority, to inflict emotional distress on any person by language or behavior that damages his or her character or dignity.

    ③ Prohibition of child labor

    We prohibit any child labor.

    ④ Prohibition of forced labor

    We prohibit any forced labor carried out through violent acts or intimidation.

    ⑤ Respect for the right of freedom of association and right of collective bargaining

    In line with international labor standards, we respect the right of freedom of association and right of collective bargaining.

    ⑥ Reduction of excessive working hours

    In addition to ensuring compliance with labor-management agreements, including the 36 Agreement and laws and regulations of relevant countries and regions, we adopt basic policies to reduce overtime work and limit excessive work.

    ⑦ Securing of health and safety of workers

    In accordance with laws and regulations of relevant countries and regions, including the Labor Standards Act, we endeavor to offer a workplace where workers can work healthily and safely.

    ⑧ Payment of wages over minimum wage

    We pay wages over minimum wages prescribed in various local laws and regulations as well as the Minimum Wage Act.
  3. We will take consideration of environmental conservation and will strive to promote green procurement.
    We will endeavor to conduct procurement in accordance with the Hulic Green Procurement Policy in order to realize a sustainable society.
  4. We will build an information management system and manage information appropriately.
  5. We will carry out fair and equitable business transactions and build a trust relationship with business partners.
  6. We will strive to maintain peace of mind, safety and high quality.
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